Office Assistant at University College Maastricht

At the University College Maastricht (UCM) we are looking for a dedicated Office Assistant to join our team at the UCM Information Point.

Job description

Are you a versatile, customer-oriented professional with a talent for multitasking? We are looking for a dedicated Office Assistant to join our team at the UCM Information Point. In this role, you will be the first point of contact at our College’s information desk, providing support and answers to face-to-face inquiries from students, UCM colleagues, UM (teaching) Staff, suppliers and guests. Your friendly, personal approach will help create a welcoming environment for all visitors. Beyond your customer service duties, you will also take pride in participating in diverse educational administrative processes. You will play an essential role in maintaining the high standards of our academic environment by ensuring smooth and efficient operations. A natural affinity for administrative work and a proactive approach to problem-solving are key to thriving in this position.

Key Responsibilities:

• Answering all face-to-face questions/ telephone calls and responding to e-mail requests 
• Ensuring a personal and warm welcome to everyone visiting the College
• Performing secretarial duties to support our UCM team
• Assisting in and contributing to various administrative processes to support the delivery of high-quality education e.g. the coordination of exams
• Collaborate with colleagues to ensure smooth day-to-day operations
• Helping out colleagues in peek moments; e.g. organization of community events.
• Working in close collaboration with colleagues at the Information Point, our Department Secretary, the Building Manager and the various offices of UCM.

University College Maastricht
The University College of Maastricht University is an international Liberal Arts and Sciences Honors College that specializes in Bachelor education for approximately 800 academically passionate and highly motivated students from a wide variety of backgrounds. Drawing on the strengths of Maastricht University’s faculties and its own core staff, it offers its students close to 200 courses and an extensive skills training program, as well as a close-knit academic community. Academic freedom of choice and personal attention are hallmarks of the program. After completing their studies, many students go on to renowned graduate programs, and a wide range of careers.

Qualifications:

• A relevant MBO education and work experience
• Strong communication and Interpersonal skills
• Ability to work independently and manage multiple tasks
• Customer service experience is a plus
• Administrative skills and comfort with office software
• Enthusiasm for working in an administrative capacity within an educational setting.
• Good verbal and written language skills in English as well as Dutch.

If you are a team player who loves interacting with people and contributing to a dynamic educational environment, we would love to hear from you!
 

What we offer
As Office Assistant at Faculty of Science & Engineering, you will be employed by the most international university in the Netherlands, located in the beautiful city of Maastricht. In addition, we offer you:

• Good employment conditions. The position is graded in scale 6 according to UFO profile Management/Office-Assistant  3, with corresponding salary based on experience ranging from €2872,00 and €3454,00 gross per month (based on a full-time employment of 38 hours per week). In addition to the monthly salary, an 8.0% holiday allowance and an 8.3% year-end bonus apply.
• An employment contract for a period of 12 months with a scope of 1,0 FTE. Upon proven suitability, the employment contract will be converted to an indefinite contract. 
• At Maastricht University, the well-being of our employees is of utmost importance, we offer flexible working hours and the possibility to work partly from home if the nature of your position allows it. You will receive a monthly commuting and internet allowance for this. If you work full-time, you will be entitled to 29 vacation days and 4 additional public holidays per year, namely carnival Monday, carnival Tuesday, Good Friday, and Liberation Day. If you choose to accumulate compensation hours, an additional 12 days will be added. Furthermore, you can personalize your employment conditions through a collective labor agreement (CAO) choice model. 
• As Maastricht University, we offer various other excellent secondary employment conditions. These include a good pension scheme with the ABP and the opportunity for UM employees to participate in company fitness and make use of the extensive sports facilities that we also offer to our students. 
• Last but certainly not least, we provide the space and facilities for your personal and professional development. We facilitate this by offering a wide range of training programs and supporting various well-established initiatives such as 'acknowledge and appreciate'. 

The terms of employment at Maastricht University are largely set out in the collective labor agreement of Dutch Universities. In addition, local provisions specific to UM apply. For more information, click here.

Maastricht University
Why work at Maastricht University?

At Maastricht University (UM), everything revolves around the future. The future of our students, as we work to equip them with a solid, broad-based foundation for the rest of their lives. And the future of society, as we seek solutions through our research to issues from all around the world. Our six faculties combined provide a comprehensive package of study programmes and research.

In our teaching, we use the Problem-Based Learning (PBL) method. Students work in small groups, looking for solutions to problems themselves. By discussing issues and working together to draw conclusions, formulate answers and present them to their peers, students develop essential skills for their future careers.

With over 22,300 students and more than 5,000 employees from all over the world, UM is home to a vibrant and inspiring international community.

Are you drawn to an international setting focused on education, science and scholarship? Are you keen to contribute however your skills and qualities allow? Our door is open to you! As a young European university, we value your talent and look forward to creating the future together.

Click here for more information about UM. 

Faculty of Science and Engineering  
At the Faculty of Science and Engineering (FSE), we focus on themes such as circularity and sustainability, future farming, digitisation and (scientific) instrument development.  FSE's leading projects, like the Einstein Telescope Pathfinder, are sure to grab anyone's attention.  The faculty is a vibrant hub of education and research in Science, Technology, Engineering, and Mathematics (STEM) and Liberal Arts and Sciences (LAS).  At FSE, over 450 staff members and 3700 students gather to explore e exciting interdisciplinary research and educational programmes. Feel welcome, be part of our team and put your brilliant mind to work!  
 

FSE at the Brightlands Campuses  
Maastricht, Sittard-Geleen, Heerlen, and Venlo, the home of four creative Brightlands campuses, are bustling with 30,000 entrepreneurs, researchers, and students working diligently to solve global challenges. The Faculty of Science and Engineering is active on all four Brightlands campuses, and this is where our impact reaches its peak. To give you an idea of what is happening at each campus: Sittard-Geleen is home to the largest chemical site in the Euregion, while Venlo is a large hub for agri-food innovation. Maastricht is the site of the Health Campus, and Heerlen is the place to be for Smart Services.  

Curious?
Are you interested in this exciting position but still have questions? Feel free to contact Eefje Nijst via eefje.nijst@maastrichtuniversity.nl for more information. 

Applying?
Or are you already convinced and ready to become our new Office Assistant? Apply now, no later than 6th of January 2025, for this position.

Please upload your CV and motivation letter.

The first interviews preferably take place on 13th of January 2025. 

The vacancy is open for internal and external candidates. In case of equal qualifications, internal candidates will be prioritized.

Maastricht University is committed to promoting and nurturing a diverse and inclusive community. We believe that diversity in our staff and student population contributes to the quality of research and education at UM, and strive to enable this through inclusive policies and innovative projects led by teams of staff and students. We encourage you to apply for this position.