Enrollment Operations Officer

Are you the detailed oriented professional who can facilitate efficient admissions, student services, and career support? MSM is looking for you!
 

Job Description
The Enrollment Operations Officer plays a vital role in facilitating the administrative processes, related to admissions and student services. The role encompasses key operational functions, ensuring smooth and efficient workflows in admissions, financial management, visa processing, student support, and career services. The officer is responsible for maintaining accurate records, ensuring compliance, and supporting communication with internal departments and external stakeholders.
 

Key Responsibilities:

1. Admissions Process Administration

• Document Verification & Credential Evaluation: Conduct thorough checks and evaluate credentials for all incoming applications for MSM’s Master’s, Summer School, and international partner programs (China, Romania, Hungary, Indonesia, Kuwait).
• CRM Management: Maintain and update the CRM system (Full Fabric), ensuring accurate data entry for accreditation, rankings, and reporting purposes.
• Admissions Data Processing: Ensure all admissions-related data is correctly processed, stored, and accessible for student communication and decision-making. Responsible for uploading student information into the SAP system.
• Supporting tasks of interview planning, scholarship and financial support (including processing tuition fee, payment reminders etc), the visa application process, data reporting for accreditation, admissions statistics, institutional rankings, and student support tracking.

2. Student Services, Alumni and Career Support

• Alumni Data and Engagement: Maintain accurate alumni records in the database, support alumni engagement through programs like the Nexus Referral Program, and ensure consistent communication with alumni.
• Student Campaigns, Registrations, and Career Services: Assist in student information campaigns, organizing student registrations, and promoting MSM’s student and career services activities. Provide administrative support to the Career Services team, offering CV and motivation letter feedback, conducting mock interviews, and coordinating the CV Book project.
• Social Media and Policy Compliance: Support MSM social media through content creation and campaign management. Ensure compliance with MSM’s internal policies and accreditation standards, administer and analyze student satisfaction surveys, and compile insights to enhance service quality.
• Event Support and Administration: Provide logistical and administrative support for key MSM events, including Corporate Week, student orientation, and graduation, collaborating with other teams for successful execution.
   

Requirements

The ideal candidate has:

• A Bachelor’s Degree in Business Administration, Education, International Relations, or a related field.
• Experience in administrative roles, particularly in higher education admissions or student/career services.
• Strong organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Attention to detail, especially when handling sensitive student data, financial records, and visa documentation.
• Familiarity with CRM systems and administrative tools such as SAP.
• Excellent communication skills, both written and verbal, with a strong command of English, for effective interaction with internal teams and external stakeholders.
• Ability to work independently and collaboratively as part of a team to ensure efficient administrative operations.
• Understanding of visa processes and international student requirements is a plus.

 What we offer
As Enrollment Operations Officer at School of Business and Economics, you will be employed by the most international university in the Netherlands, located in the beautiful city of Maastricht. In addition, we offer you:

• Good employment conditions. The position is in graded in scale 8 according to the UFO profile Student Affairs Officer Officer, function level 2 with corresponding salary based on experience ranging from € 3.186 to € 4.255 gross per month (based on a full-time employment of 38 hours per week). In addition to the monthly salary, an 8.0% holiday allowance and an 8.3% year-end bonus are applicable. 
• An employment contract for a period of 12 months with a scope of 1.0 FTE. If proven suitable, the employment contract will be converted into an indefinite contract. 
• At Maastricht University, the well-being of our employees is of utmost importance, we offer flexible working hours and the possibility to work partly from home if the nature of your position allows it. You will receive a monthly commuting and internet allowance for this. If you work full-time, you will be entitled to 29 vacation days and 4 additional public holidays per year, namely carnival Monday, carnival Tuesday, Good Friday, and Liberation Day. If you choose to accumulate compensation hours, an additional 12 days will be added. Furthermore, you can personalize your employment conditions through a collective labor agreement (CAO) choice model. 
• As Maastricht University, we offer various other excellent secondary employment conditions. These include a good pension scheme with the ABP and the opportunity for UM employees to participate in company fitness and make use of the extensive sports facilities that we also offer to our students. 
• Last but certainly not least, we provide the space and facilities for your personal and professional development. We facilitate this by offering a wide range of training programs and supporting various well-established initiatives such as 'acknowledge and appreciate'. 
   

The terms of employment at Maastricht University are largely set out in the collective labor agreement of Dutch Universities. In addition, local provisions specific to UM apply. For more information, click here.

Maastricht University
Why work at Maastricht University?
At Maastricht University (UM), everything revolves around the future. The future of our students, as we work to equip them with a solid, broad-based foundation for the rest of their lives. And the future of society, as we seek solutions through our research to issues from all around the world. Our six faculties combined provide a comprehensive package of study programmes and research.

In our teaching, we use the Problem-Based Learning (PBL) method. Students work in small groups, looking for solutions to problems themselves. By discussing issues and working together to draw conclusions, formulate answers and present them to their peers, students develop essential skills for their future careers.

With over 22,300 students and more than 5,000 employees from all over the world, UM is home to a vibrant and inspiring international community.

Are you drawn to an international setting focused on education, science and scholarship? Are you keen to contribute however your skills and qualities allow? Our door is open to you! As a young European university, we value your talent and look forward to creating the future together.

Click here for more information about UM. 

The School of Business and Economics
The School of Business and Economics (SBE) is one of Maastricht University’s six faculties. Our mission is to contribute to a better world by addressing societal problems, by co-creating knowledge and developing team players and leaders for the future.

By joining SBE, you will be part of the 1% of business schools worldwide to be Triple Crown accredited (EQUIS, AACSB and AMBA). You will join an inspiring and international environment, where learning and development is priority. 

Maastricht School of Management
Maastricht School of Management (MSM) is part of the Maastricht University School of Business and Economics (SBE). With a successful track record of 70 years in global management education and international development with a focus on emerging economies, MSM has built a large network of students, alumni and partners across the globe. MSM offers internationally and nationally accredited Master of Arts in Management, MBA and Executive PhD degree programmes, on location in Maastricht and through partnerships around the world. In addition, MSM offers short executive courses, including customised programmes.

MSM’s management programmes provide a diverse and stimulating learning experience with students coming from many countries, professional backgrounds and areas of interest. Through its Expert Centre on Emerging Economies (ECEE), MSM provides capacity strengthening for a multitude of different clients worldwide. MSM is located on the monumental Tapijnkazerne campus in the center of Maastricht.

MSM strives to maintain a work environment based on a set of shared values, which enables the employees to develop their professional careers in teaching, research, consultancy and administration. MSM’s official language is English.

Further information about MSM can be found on our website: www.msm.nl

Curious?
Are you interested in this exciting position but still have questions? Feel free to contact Hermina Kooijman at Hermina.kooijman@maastrichtuniversity.nl for more information. Do you have any questions regarding the procedure, please contact Manon Souren (Recruiter) at manon.souren@maastrichtuniversity.nl.

Applying?
Or are you already convinced and ready to become our new Enrollment Operations Officer? Apply now, no later than November 24, 2024 for this position. 

Please upload your CV and motivation letter.

Maastricht University is committed to promoting and nurturing a diverse and inclusive community. We believe that diversity in our staff and student population contributes to the quality of research and education at UM, and strive to enable this through inclusive policies and innovative projects led by teams of staff and students. We encourage you to apply for this position.